Shipping Policy

At DAUSON, we strive to deliver your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Destinations

We currently ship to:

• United States
• (Additional countries may be added in the future.)

Orders can only be shipped to valid residential, commercial, or approved PO Box addresses where supported by the shipping carrier.

Order Processing

• Orders are processed Monday through Friday, excluding public holidays.
• Most orders are processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or holidays will begin processing on the next business day.
• During periods of exceptionally high demand, processing may take slightly longer.

Processing time is separate from shipping transit time.

Shipping Methods

We work with reputable shipping partners, including but not limited to:

• USPS
• UPS
• FedEx
• DHL
• Amazon Multi-Channel Fulfilment (for selected orders)

The shipping carrier is selected based on destination, package size, and service availability.

Delivery Time

Estimated delivery times after dispatch:

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Charges

All shipments are 100% Free across the United States.

Order Tracking

Once your order has shipped, you will receive an email containing:

• Shipment confirmation
• Tracking number
• Tracking link (when available)

Tracking information may take up to 24 hours to become active.

Multiple Shipments

If your order contains multiple products, they may occasionally ship separately to ensure faster delivery.

You will receive tracking information for each shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered:

• Contact us immediately before your order ships.
• Once an order has shipped, we may not be able to modify the address.
• Additional shipping charges resulting from incorrect address information may be the customer’s responsibility.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

• Severe weather
• Natural disasters
• Carrier operational delays
• Customs inspections (international shipments)
• Public holidays
• High shipping volumes

Delivery dates are estimates only and are not guaranteed.

Lost, Missing or Stolen Packages

If your tracking shows your package has not arrived:

1. Verify the shipping address.
2. Check around your delivery location.
3. Ask neighbours or building management.
4. Contact the shipping carrier.

If the issue remains unresolved, please contact us within 14 days of the expected delivery date.

We will work with the shipping carrier to investigate the shipment.

Please note that packages marked as “Delivered” by the carrier may require additional investigation before a replacement or refund can be considered.

Damaged Packages

If your package arrives damaged:

• Take photographs of the package and contents.
• Contact us within 7 days of delivery.
• Include your order number and photographs.

We will work quickly to resolve the issue.

Shipping Restrictions

We reserve the right to restrict shipments to certain regions where delivery is unavailable or prohibited by applicable laws or carrier limitations.

Refused Deliveries

If a shipment is refused or returned because:

• the address is incorrect,
• delivery attempts were unsuccessful,
• the package was not collected,

We may deduct any shipping and return shipping charges from the refund where applicable.

Force Majeure

DAUSON is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Government actions
• Strikes
• Transportation disruptions
• Public emergencies

Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time.

Changes become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding shipping, please contact us:

DAUSON Customer Support

Email: admin@dauson.in

Website: https://dauson.store

Return & Refund Policy

At DAUSON, customer satisfaction is our highest priority. We stand behind the quality of our products and are committed to providing a simple, transparent, and fair return and refund process.

Please read this policy carefully before making a purchase.

1. Return Window

You may request a return or refund within 30 days of the date your order is delivered.

Requests submitted after the 30-day return period may not be eligible for a refund unless required by applicable law.

2. Eligible Products

Products may be eligible for return if they are:

• Unused and in their original condition;
• In their original packaging (where applicable); or
• Received damaged, defective, incorrect, or incomplete.

For health and hygiene reasons, certain products may not be eligible for return once opened unless they are defective or were received in error.

3. Products That Cannot Be Returned

Unless required by applicable law, we generally do not accept returns for:

• Opened or used consumable products that are not defective.
• Products damaged due to misuse, neglect, or improper storage.
• Items intentionally damaged after delivery.
• Gift cards, downloadable products, or other non-returnable items (if offered).

4. Damaged, Defective or Incorrect Orders

If you receive:

• A damaged product;
• A defective product;
• The wrong item; or
• A package with missing items,

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number;
• A brief description of the issue; and
• Clear photographs of the product and packaging.

After reviewing your request, we may offer:

• A replacement;
• A full refund; or
• Another appropriate resolution.

5. How to Request a Return

To initiate a return, please contact our Customer Support team.

Please include:

• Order number;
• Full name;
• Email address used for the order;
• Reason for the return; and
• Photos if the item is damaged or incorrect.

We will provide return instructions after reviewing your request.

Please do not send products back without receiving return instructions, as this may delay processing.

6. Return Shipping

If the return is due to:

• Our error;
• A defective product;
• Shipping damage; or
• An incorrect item sent by us,

We will cover the reasonable cost of return shipping where applicable.

If the return is for any other reason (for example, a change of mind), the customer may be responsible for return shipping costs unless otherwise stated.

7. Refunds

Once your returned item has been received and inspected (where a return is required), we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Most refunds are processed within 5–10 business days, although your financial institution may require additional time to post the funds.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

8. Exchanges

Where available, we may offer exchanges for:

• Incorrect items;
• Damaged products;
• Defective products; or
• Products that arrive with manufacturing defects.

Exchange requests are subject to product availability.

9. Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot usually be cancelled. In such cases, you may request a return after delivery in accordance with this policy.

10. Refused or Undeliverable Shipments

If an order is returned to us because:

• An incorrect shipping address was provided;
• Delivery attempts were unsuccessful;
• The shipment was refused; or
• The package was not collected,

We may deduct any applicable shipping or return shipping charges from your refund where permitted by law.

11. Fraud Prevention

To protect our customers and our business, DAUSON reserves the right to decline refund or return requests that appear to involve:

• Fraudulent activity;
• Abuse of the return policy;
• Repeated excessive returns; or
• Misrepresentation of the condition of returned products.

This does not affect your statutory consumer rights.

12. Promotional Items

If an order included free promotional products or gifts, we may require those items to be returned before issuing a full refund, unless prohibited by law.

13. Sale and Clearance Items

Sale or promotional items are generally covered by the same return policy unless a specific product page clearly states otherwise.

Any exclusions will be disclosed before purchase.

14. Your Consumer Rights

This Return & Refund Policy is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy limits or excludes any legal rights that cannot be waived under applicable law.

15. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes become effective immediately upon publication on this page.

16. Contact Us

If you have any questions regarding returns or refunds, please contact us:

DAUSON Customer Support

Email: admin@dauson.in

Website: https://dauson.store